Apple iPhone automatic shutdown event experts believe that should investigate and recall the phone involved

Complaints about the automatic shutdown of Apple's iPhone have recently exploded. According to statistics from the Consumer Network's online complaints platform, the platform received more than 93 consumer complaints about the automatic shutdown of the Apple iPhone in the past week alone. Some consumers even reported that the iPhone has 80% remaining power and there is an automatic shutdown phenomenon. To this end, the experts called on the relevant departments to investigate and order the recall of mobile phones as soon as possible.

Case

80% of the remaining electricity is automatically shut down

Mr. Zhang reflected to the online complaint platform of the Consumer Network that his iPhone6 ​​had an automatic shutdown last winter. I did not expect that this year, the phone will automatically shut down when 80% of the battery is left. When the phone is turned on, the screen displays the power symbol. He sent the mobile phone to the Apple repair center for inspection. The maintenance personnel said that the power chip had a problem and needed to pay more than 900 chips.

"The mobile phone has 80% of the power left off automatically. Can it be identified as a product defect, is there no compensation?" Mr. Zhang believes that Apple's old temperature is a matter of whether it should be based on product quality.

Case

Automatically shut down after changing the battery

Consumer Ai reflects that the Apple iPhone 6s he bought last October has been automatically shut down since September this year. He has contacted Apple's customer service many times, but the customer service has not explained the reason and has not provided an effective solution.

Mr. Ai said that after the battery has been replaced or even replaced by a new one, the mobile phone still has an automatic shutdown phenomenon, which means that the battery can not be solved. He even suspects that Apple's iPhone auto-shutdown is likely to be a machine hardware design flaw or a critical device feature defect.

Case

6s plus also automatically shuts down

Consumer Mr. Liu complained that the Apple 6s plus he bought last September often shuts down automatically in the winter. Apple recently announced that it will only replace batteries for some iPhone 6s produced from September to October 2015.

"The 6s plus also has an automatic shutdown problem. Why isn't Apple's battery replacement range free?" Mr. Liu believes that Apple's approach to avoiding weight is lack of sincerity to solve problems for consumers.

expert

Should investigate and recall the mobile phone involved

On November 15, China Consumers Association issued an inquiry letter to Apple Company asking Apple to respond to the reasons, handling and remedial measures of automatic shutdown of related series of mobile phones within 10 working days. Yesterday, it has been 10 working days. The reporter learned from the China Consumers Association that yesterday Apple has responded to the China Consumers Association on this matter. Tomorrow, the China Consumers Association will respond to Apple’s current measures.

Chen Yinjiang, deputy secretary general of the China Consumer Rights Protection Law Research Association, believes that the automatic shutdown of mobile phones in the presence of electricity not only affects the normal use of consumers, but may cause other losses to consumers. Apple should find out the cause of the problem as soon as possible and come up with a solution to the problem as soon as possible. If there is a quality problem with the phone, Apple should take the initiative to recall all the problem phones.

Chen Yinjiang also called on the relevant departments to investigate the mobile phones involved in consumer complaints within the scope of their administrative duties as soon as possible. If they find that they do not meet the relevant standards, they should promptly announce the results to the public; if they believe that the mobile phone is defective, they should immediately The company is ordered to take measures such as stopping sales and recalls to protect the legitimate rights and interests of consumers. Our reporter Yang Bin D044

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